ob Description:
Launch your career in the customer service industry with an exciting opportunity at Fusion CX, Durgapur. We’re assembling a survey team for a premier telecom industry player and looking for fluent Bengali speakers committed to customer service excellence. If you’ve completed your higher secondary education and are eager to make a difference, we welcome you to join our team as a Customer Service Associate in Durgapur and experience growth firsthand. Job Description Conduct outbound calls to customers for surveys and feedback collection, aiming for the highest response rate. Assist customers during the survey process, addressing their questions and concerns. Accurately record customer responses, contributing to the quality and reliability of our data. Maintain a positive, professional demeanor in all customer interactions, embodying the company’s commitment to service excellence. Follow all feedback collection guidelines and procedures, adhering to the company’s protocols, standards, and schedules. Work collaboratively with your team to meet and exceed performance targets and service objectives. Job Requirements A minimum educational qualification of Higher Secondary (12th grade) or equivalent. Fluent in Bengali, with strong verbal communication skills and a friendly, courteous demeanor. Available for a general shift from 9 AM to 6 PM, committing to the required work and log-in hours. Demonstrated customer service skills, with the ability to multitask, prioritize, and perform well under pressure.