Provide exceptional customer support and assistance via phone, email, chat, or remote sessions. ? Address customer inquiries and technical issues related to Tally ERP 9 and accounting Process. ? Assist customers with software installation, configuration and troubleshooting ? Guide customers on how to use Tally ERP 9 features effectively for their accounting needs. ? Collaborate with the technical support team to escalate and resolve complex customer issues promptly. ? Document customer interactions, issues, and resolutions accurately in the CRM System. ? Stay updated with the latest Tally ERP 9 updates, features, and best practices. ? Provide feedback to the product development team based on customer input and experiences. ? Contribute to the creation of knowledge base articles, FAQs, and training materials for customers. ? Participate in team meetings, training sessions, and continuous learning initiatives.